EUREL HELP CENTRE
Welcome to the EUREL service page. Clicking on a product family will open the documents and video instructions for that product.
In case of problems with the operation of the product, we suggest that you first watch the videos mentioned above.
You haven’t been able to solve the problem?
If you do not find a solution or answer to your question using the videos, please contact our Eurel Help Center or connect with us via the contact form below.
ENFORCING THE WARRANTY AND REPAIRING THE PRODUCT
Before restarting the product, please read the enclosed documentation and watch the video instructions on the Eurel Service page. If you are unable to remedy the problem in this way, please contact:
080 72 72 / +386 80 72 72
+386 2 621 73 99
customer.service@eurel.si
Working hours of the Eurel Help Center:
Monday to Friday, 08:00 – 14:00
Before reporting a malfunction, prepare:
- description of the issue,
- invoice proving the purchase of the product
- TYPE and serial number of the product
or fill in the contact form.
If the problem cannot be solved remotely, we will take the product in for service, in agreement with you. In this case, you will receive all the necessary information from the colleagues in our call center.
GUARANTEED SERVICE PERIOD
The guaranteed service period is 3 years after the end of the warranty period. To purchase spare parts or to service the product after the warranty period, please contact the Eurel Help Centre.
